RESCHEDULING OR CANCELLING
You can reschedule or cancel your appointment up to 72 hours prior to your booked appointment time using the link provided in your booking confirmation email. This link will redirect you to the scheduling tool which will enable you to either reschedule or cancel your appointment.
You will not be able to make any changes to your booking in the 72 hours prior to your appointment time. In the event that you become aware within these 72 hours that you cannot attend your appointment please notify us using the contact form or by emailing: firstname.lastname@example.org. You will be charged in full for your appointment (whether you attend it or not) if it has not been cancelled or rescheduled prior to 72 hours before your appointment time.
Rescheduling: If you have rescheduled your appointment please use the Zoom meeting link provided in the newly sent confirmation email to attend your newly chosen appointment.
A refund for an appointment cancelled more than 72 hours before the appointment time: If you cancel your appointment more than 72 hours before your appointment time then any payment you have made for that appointment will be refunded to you via electronic transfer.
Important note regarding refunds: there can be no cancellations or changes made to your booked appointment time in the 72 hours prior to your appointment and the appointment will have to be paid in full whether you can attend or not (ie. there are no appointment fee refunds possible from 72 hours prior to your appointment if you unexpectedly cannot attend the appointment).